Currently there has been using nursing call system massively in the hospitals as the bridge of information exchange, which the patients in the generally ward can only press a button to get the medical personnel service in the hospitals. Following the advancement of intelligent network technology, we have upgraded this system and developed a novel nursing call system by using Voice Over Internet Protocol (VoIP) technology to establish our product of “Applying the VoIP on Nursing Call System”. 
In this system, every hospital bed in the hospital will be equipped a VoIP device and is assigned a specific account number. When the device is triggered, not only the corresponding nursing station is notified by this number but also the corresponding modified mobile e-nursing cart is called. Therefore both services can promptly provide to the patient who starts this system. This innovation can resolve the problem that mobile e-nursing cart may not always stand by at the nursing station. In addition, VoIP system can be integrated into this nursing call system to allow patients’ family members or friends to call the patients’ extensions in the hospital ward at the specific time.
Inside this nursing call system there also has equipped an IP-PBX system and regional network to integrate both call bell at the patient bed side and modified mobile e-nursing cart together. Because the location of the call bell is fixed, the modified mobile e-nursing cart can accurately detect where it has to go. Moreover, through the intelligent network in this nursing call system, the medical personnel can gather information from all of the patients’ extent of their symptoms. It allows head nurse or administrator to obtain a suitable shift table arrangement and an optimum match between patients and nurses and medical personnel.

本系統為每張病床有專屬碼，當於病房內被啟動後，除維持傳統地通知護理站人員前來處理外，創新之處為將同時通知行動護理車，讓護理車護士得盡速對病患提供照顧。亦即本系統同時共振護理站與行動護理車，解決因護理人員不一定在護理站服務之窘境。另外，也同時整合院內語音分機系統，讓病床也是分機！開放不在院內之家屬於特定時間撥打病床分機。響鈴共振也是本專利的特點。

透過電腦及電話技術的整合，提供友善的互動與管理介面，建置符合專業需求的"客戶關係管理平台"，當客戶來電時，客服人員能同步利用電腦畫面功能操作，明瞭客戶的基本資料、歷史服務紀錄，即時掌握客戶的需求，締造「更有效率，更為便捷，更為滿意」的CRM品質。語音將成為主要的使用者介面，藉由語音辨識功能，人們可以用最自然的發音取代原有的手動輸入資料及省略繁瑣的操作步驟，以便快速獲取資訊。